Captain Jack Casino Privacy Policy

1. Introduction

This Privacy Policy sets out how personal information is collected, used, stored, shared, and protected in connection with access to and use of Captain Jack Casino services from Canada. It also outlines the rights available to users under applicable privacy legislation.

By creating an account or using the services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any provision of this Privacy Policy, the services must not be used.

2. Information Collected

Captain Jack Casino collects personal information that is necessary to operate the services, verify user identity, process transactions, and comply with legal obligations. The categories of information collected may include:

• Full legal name
• Email address
• Postal address
• Phone number
• Date of birth
• Payment information
• Account activity and transaction history
• Browsing and session data generated during use of the services

Personal information is collected directly from you at account registration, during verification procedures, and through ongoing use of the services. Technical data may also be collected automatically, including IP address, device identifiers, and cookie-based analytics data.

3. Purpose of Data Processing

Personal information is processed for the following purposes:

• Account creation, authentication, and management
• Identity verification and age confirmation in accordance with verification obligations
• Processing and recording of financial transactions
• Detection and prevention of fraud, money laundering, and other unlawful activity
• Compliance with anti-money laundering and counter-terrorism financing obligations
• Responding to support requests and account-related communications
• Sending service-related notifications where required
• Conducting internal analytics to maintain and improve service quality

Personal information is not used for purposes that are incompatible with the purposes listed above without prior consent or a lawful basis under applicable law.

4. Data Sharing and Disclosure

Captain Jack Casino does not sell personal information to third parties.

Personal information may be shared with third-party service providers that assist in operating the services, including payment processors, identity verification providers, hosting services, and analytics tools. Such providers are bound by confidentiality obligations and may use personal information only for the specific purposes for which it was provided.

Personal information may also be disclosed where required by law, court order, or regulatory authority, including in connection with anti-money laundering and counter-terrorism financing monitoring and reporting obligations. Suspicious transactions may be reported to the relevant authorities in accordance with applicable legislation.

Access to personal information within the organization is restricted to authorized employees who require such access to perform their duties.

5. Data Retention

Personal information is retained for the periods set out below, after which it is securely deleted or irreversibly anonymised.

Category - Retention Period

• Identification information - 7 years after account closure
• Transaction history - 7 years after account closure
• Communications - 3 years
• Browsing and session data - Up to 24 months
• Analytics cookies - 12 months or until consent is withdrawn

Retention periods may be extended where required by law or where data is necessary to establish, exercise, or defend legal rights.

6. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used to maintain session integrity, support analytics, and improve service functionality. Analytics cookies are retained for up to 12 months or until consent is withdrawn.

Cookie preferences can be managed through browser settings. Disabling certain cookies may affect the functionality of the services.

7. Your Rights

As a user in Canada, you have the following rights with respect to your personal information, subject to applicable law:

• Right of access: You may request confirmation of whether personal information about you is held and obtain a copy of that information.
• Right to correction: You may request correction of inaccurate or incomplete personal information.
• Right to deletion: You may request deletion of your personal information at any time. Such requests will be processed within 30 days, subject to any legal retention requirements or the need to establish, exercise, or defend legal rights.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to opt out of marketing communications: You may opt out of promotional emails at any time by using the unsubscribe link included in such communications or by contacting the company directly.

8. Marketing Communications

Where consent has been provided to receive promotional communications, information about the services may be sent by email. Consent for such communications may be withdrawn at any time by contacting [email protected] or by using the unsubscribe mechanism included in each communication. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

9. Data Security

Technical and organisational measures are implemented to protect personal information against unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated in line with applicable standards and the nature of the data held.

No method of electronic transmission or storage is entirely secure. Users are responsible for maintaining the confidentiality of their account credentials and for promptly reporting any suspected unauthorised access to their account.

10. Contact Information

For questions about this Privacy Policy, to exercise any of the rights described, or to report a concern regarding the handling of personal information, contact can be made using the following channels:

• Email: [email protected]
• Live chat: Available through the website

Privacy-related requests will be addressed within the timeframes required by applicable law, and in any case within 30 days of receipt.

11. Changes to This Policy

This Privacy Policy may be updated at any time. Where changes are material, registered users will be notified by email or through a notice on the website. Continued use of the services following notification of changes constitutes acceptance of the revised Privacy Policy.

The current version of this Privacy Policy is effective as of the date indicated on the relevant policy page of the website.